Please contact us or visit our website www.royalsilicone.com to get more information of our products.
Q1: Is it available for samples?
Answer: Yes and inventory sample is Free, but you need pay freight for cost. It is fair.
As for customized samples, we will charge some cost according to the customer’s requirement.
Q2: What is the lead time for samples?
Answer: if choose from inventory, we can send the samples out in 2 workdays.
If customized samples, it will be 5-10 days.
Q3: What’s the lead time for production?
Answer: Normally 7-30 days depends on the order quantity and requirement.
Q4: Is it OK to make with customer’s brand name/logo?
Answer: Yes, we can print your logo on the product.
If need emboss or deboss logo, it will need new mold.
Q5: What’s the MOQ?
Answer: For the parts with inventory, the MOQ is 100 pcs. If have to customized, normally the MOQ is 500-1000 pcs. Of course, the larger the quantity, the cheaper the price.
30% deposit upon releasing order, 70% balance paid before shipping
As for small amount, it is better to pay 100% in advance to save bank charges
We only accept payment made by following 4 ways,
We will not take any responsibility for the payments to any other accounts which are not listed here.
1. T/T to our company account of HSBC bank
Beneficiary Bank Name: HSBC Hong Kong
Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong
Beneficiary Account No. : 697000396838
Beneficiary Name: ROYAL MOULD DEVELOPING LIMITED
2. Western Union
First Name: Yun
Last Name: Yu
cellphone number: 13713663205
Addr: No.519 Yongfu Mansion, Fuyong town, baoan district, Shenzhen, China
3. Escrow Through Aliexpress store of Shenzhen Royal Silicone Product Co.,Ltd. (Store No.519816)
4. Alibaba Trade Assurance Order
Order has to be released through Alibaba, and 100% payment in advance. The account information of this way is as below which will be showed on the Trade Assurance Order.
Beneficiary Name : OT-ROYAL SILICONE PRODUCT CO.,LTD Beneficiary Account Number : 0120177939978 Beneficiary Bank : BANK OF CHINA (HONGKONG)LIMITED Beneficiary Bank Address : 1 GARDEN ROAD,HONG KONG Beneficiary Bank Swift Code : BKCHHKHH
This account is only for Trade Assurance Order!!!
Q8: What’s the shipping method:
DHL/UPS/Fedex/TNT/Aramex door to door service
Q9: What’s the freight charge
1. We can use customer’s forwarder for shipping.
2. We also have long-term cooperated forwarders for Express(DHL/UPS/Fedex/TNT/Aramex) , and also for sea & air freight with competitive prices.
Q10: Is it OK with OEM products?
Answer: Yes, we can do OEM. We have our R&D department and mold shop to support customers and ourselves to develop and make new products
Q11: Process of order
Provide samples for approval if necessary
Make payment for deposit to get the production started
After production finished, the buyer can send 3rd inspector to come to check the quality (we do 100% inspection by ourselves before shipping)
Make balance payment
Arrange for shipping and provide tracking number or shipping documents to buyers.
Q12: After-sales service?
Answer: We take responsibility for any orders. We do 100% inspection during prdocution and before packaging. If there is any defects shipped to buyers, we will provide replacement in next order
Please send us email to get more information of our products.